Returns
To return please email us at info@charliesproject.com for a return label.
Please make sure to include your order number and item(s) you wish to return and reason for return.
All items must be in the same condition as received with tag and bag. If item is not in same condition it will delay the processing of the return.
If you opt for store credit your return label is Free if returned within 14 days of receiving your package.** (see below)
Seasonal items are only refunded in the form of store credit and must be returned within 10 days from receiving your package.
**Due to the nature of the items Blankets and Sheet Sets meeting return requirements may only be returned for store credit and may incur a return label fee of $9.95 to $12.95 due to the weight of the items. Fee will be deducted from your refund.
Please see our FAQ page for more information on returns: